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KMID : 0665420120270050528
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Korean Journal of Food Culture
2012 Volume.27 No. 5 p.528 ~ p.534
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Visitors’ Satisfaction of Food Quality at a Funeral Home
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Kim Hee-Sup
Kim Song-Woon
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Abstract
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Changes in social, economical, and cultural environment affect the manner in which mourners greet those expressing
condolence to the deceased. While the funeral process was done at home in the past, nowadays, most families prefer a
funeral home. Funeral homes provide all necessary services for the funeral process, including food for visitors and rituals.
This research was conducted using a questionnaire in the Kyonggido area. Overall food satisfaction level of visitors was
moderate; satisfaction with cleanness was the highest, followed by taste, quality, freshness, and diversity. Satisfaction level of foodservice by the type of funeral homes showed home funeral was highest, followed by general funeral home, hospital funeral home. Regarding the acceptance of food items served at the funeral home, Yukgaejang was the most preferred, followed by Gaorichomuchim, Pyeonyuk, Kodarichim, and Injeolmi. There were differences in food acceptance according to age and gender of visitors. Male prefers Samgyeopsal-suyuk to Pyeonyuk. but female prefer Pyeonyuk to Samgyeopsalsuyuk. Elder individuals preferred Kodarichim, Gaorichomuchim. Younger individuals preferred Jeon, Ojingeodorajimuchim, and Samgyeopsal-suyuk.
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KEYWORD
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Funeral home, visitors, food items, satisfaction, food acceptance
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